Unlock the Voice of Your Customer
SavvyTalk is an intelligent SaaS solution that transcribes and analyzes 100% of your calls, providing real-time visibility into contact center performance.
Discover HowTraditional Call Monitoring Is Broken
Contact centers struggle with major blind spots that impact quality, compliance, and revenue.
Lack of Visibility
Manual, partial, and subjective evaluations lead to an incomplete picture of call quality and agent performance.
Missed Insights
Inability to analyze calls in-depth means you miss recurring customer issues and key business opportunities like up-sells or churn risks.
Compliance Risks
Failing to adhere to regulatory scripts (GDPR, etc.) and transparency obligations can lead to legal disputes and sanctions.
The SavvyTalk Solution
We replace guesswork with data-driven certainty. Analyze every interaction automatically.
🎧 Automatic Transcription
Leverage our advanced multi-language speech recognition to get accurate transcripts of every call.
📊 Quality Analysis
Automatically evaluate 100% of calls for script adherence, tone, politeness, and procedural compliance.
💬 Topic & Sentiment Detection
Identify critical or recurring themes and understand customer sentiment to proactively address issues.
🤖 Automated Compliance Checks
Run automatic checks on all calls to ensure adherence to regulatory policies, including GDPR and mandatory disclosures.
🗣️ Script Forcing & Adherence
Ensure agents follow required scripts and detect instances of call forcing or unauthorized deviation from procedures.
✅ Information Validity
Automatically verify the accuracy and validity of information provided by both the agent and the customer during the call.
👤 User Information Capture
Confirm that all necessary user information is captured correctly and securely, flagging any missing data points.
📈 Performance Analytics
Track agent performance with detailed KPIs like resolution rate, call duration, and sentiment scores in a central dashboard.
Simple & Secure Integration
1
Deploy Agent
The lightweight SavvyTalk Agent is installed in your environment, close to your CRM and telephony systems.
2
Collect & Enrich
The agent automatically extracts audio files and enriches them with crucial metadata (agent ID, call type, etc.).
3
Analyze in Cloud
Data is securely transmitted to the SavvyTalk SaaS platform for transcription, analysis, and reporting.
See SavvyTalk in Action
Ready to Transform Your Contact Center?
Stop guessing. Start knowing. Schedule a personalized demo with our team today and discover what your customers are really saying.